Your Privacy is Important to Us

Collection of Your Personal Information
There are many aspects of the site which can be viewed without providing personal information. However, for access to future Tea Journeys customer support features, you may be required to submit personally identifiable information. This may include, but is not limited to, a unique username and password or sensitive information for password recovery. If you participate in one of our competitions and/or questionnaires, Tea Journeys will collect the information you provide in order to offer the service.

Tea Journeys is bound by the National Privacy Principles contained in the Australian Commonwealth Privacy Act 1988. By visiting the Tea Journeys website and social media platforms, you are accepting the practices described in this Privacy Policy.

Sharing of Your Personal Information
Information you provide to Tea Journeys is taken seriously, and we do not sell your personal information for any purpose. Tea Journeys may engage trusted third parties to perform functions on our behalf such as shipping, marketing, research, advertising, and secure payment processing. All personal information is managed in accordance with this Privacy Policy and the Privacy Act 1988.

Tea Journeys takes reasonable steps to ensure that these third-party organisations are bound by confidentiality and privacy obligations regarding your personal information.

Use of Your Personal Information
For each visitor to our site, we may collect the following non-personally identifiable information: browser type, version and language, operating system, pages viewed, page access times, referring website address, as well as demographic and behavioural data. This information is used internally for the purposes of analysing traffic trends, improving user experience, and delivering personalised content.

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SMS Communications & Abandoned Cart Notifications

Tea Journeys may use SMS messaging to provide you with updates related to your shopping activity, including cart abandonment reminders. Our website uses cookies to track items added to your shopping cart, including those that are left in the cart without completing a purchase. This data may trigger an SMS notification reminding you to complete your transaction.

Note: Text messaging originator opt-in data and consent will not be shared with any third parties. SMS messages are only sent with your express consent, in compliance with relevant telecommunication and privacy regulations.

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Location Tracking

Tea Journeys may collect and use location data provided by your device or browser to enhance your browsing experience, including offering region-specific content, promotions, or store information. This location data is collected only with your consent and is handled in accordance with our privacy obligations under the Privacy Act 1988.

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Changes to This Privacy Policy
Tea Journeys reserves the right to update this Privacy Policy at any time. If you have any concerns or objections, please contact us directly. 

Accessing Your Personal Information
You have the right to access your personal information, subject to exceptions allowed by law. Requests may need to be submitted in writing for security purposes.

Contacting Us
Tea Journeys welcomes your comments and questions regarding this Privacy Policy. Please contact us during business hours, Monday to Friday: 9am to 3pm

Email: info@teajourneys.com.au