Packing & Shipping Policies
Thank you for shopping with Tea Journeys. We are passionate about tea and care about our customers whom support us. We go to ensuring tea gets to you in the same shape that it leaves our warehouse. We import all our products from the best plantations across Asia. Our teas are then all stored in temperature controlled environments here in our Australia warehouse. The following are the terms and conditions that constitute our Packaging & Shipping Policy.
Standard packing and orders for tea are based on a minimum order to be eligible for FREE freight Consult our FAQ page if unsure. The customer’s order is packed and delivered in mostly resealable bags (for optimum quality to retain the freshness of the product) of course there are a few variants that do not have "ripper zippers" or "zip seals" depending on product SKU. Any of our 30-500 gram sachet tea products will be packed using a variant of our bio seal bags using a heat-seal lock.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within a 24 hour period. Orders are not shipped or delivered on weekends or public holidays. Generally all orders received by email or phone by 9 AM on any business day, can be dispatched the same day. If we are experiencing a high volume of orders, shipments may also be delayed by a few days. Please allow additional days in transit for delivery. The courier times Tea Journeys will never be in control of. Estimated times of delivery can vary. We encourage our customers to utilise tracking codes that are sent to each and every customer upon placing an order. If we are ever made aware of any significant delays in shipment of your order, we will contact you via email or telephone.
Freight is not factored into the cost of the products. We charge a flat rate of $10 shipping anywhere in Australia. We offer free freight on all orders with a minimum purchase of $150 in any single invoice; this offer is extended to all customers in NSW, ACT, VIC & QLD. All products traveling via freight will have protective wrapping to prevent any breakages.
We also offer free freight to customers in SA, WA, TAS & NT for any orders above $250 in any single invoice.
Shipment Confirmation & Order Tracking
Once your order has been received, you will receive a confirmation email. Followed by an email containing your tracking numbers within 24 hours of shipment, the tracking number will be active within 24 hours after dispatching your parcel.
International Shipping Policy
We currently do not ship outside of Australia. We have current standing orders to different countries. If you would like to enquire for orders travelling outside of Australia. Please send your enquiry to: email@example.com