Refund policy
Returns Address:
Tea Journeys
Unit 14 | 32 Trim Street,
South Nowra, NSW, 2541
1800 355 182
Return or Exchange of goods from change of mind
Tea Journeys Consumables, Teaware, and Third-Party Brands
Goods must be in original packaging to be eligible for return.
Return shipping costs are the responsibility of the buyer and will not be reimbursed by Tea Journeys.
- You are eligible for a full refund, store credit or exchange within 7 days of receiving your delivery.
- You are eligible for a store credit or exchange within 8-14 days of your delivery.
- After 14 days: unfortunately, we are unable to offer any return or exchange.
Warranty
Tea Journeys Teaware (Glassware & Ceramics & Bamboo)
No warranty applies to teaware materials (Glass & Ceramic & Bamboo) after use. If the product arrives faulty, please contact customer service within 7 days of receiving your goods. These items are not dishwasher safe unless specifically stated on the product packaging.
Tea Journeys Glassware & Ceramic Stainless Steel Components
This includes teaware mechanisms and strainer baskets, and is covered by a 12-month warranty against manufacturing faults.
Electronics & other teaware
12 month warranty applies for eligible faults, not caused by misuse of the consumer.
Consumable & other faulty goods
If you believe your product is faulty, please contact our customer service team immediately at info@teajourneys.com.au with:
- Your order number
- A description of the issue
- Clear photos of the product/ issue.
Item broken during transit
We do our best to get your item to you in one piece. Unfortunately goods can sometimes arrive broken. To receive a replacement from us, you must bring your broken goods to a LPO Australian Post to review your goods and generate a claim. Once this is complete, your replacement can be sent.
Please email us at info@teajourneys.com.au if you require any assistance.