Refund policy

Returns & Warranty Policy

Returns & Exchanges

Change of Mind

If you change your mind, you may return any new, unused, and unopened item within 7 days of receiving your order.

You can choose either:

  • A full refund, or

  • Store credit.

Please note:

  • Original shipping charges are non-refundable.

  • Return shipping costs are the responsibility of the customer.

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains incorrect items, or is missing items, please contact us within 7 days of receiving your delivery.

Tea Journeys will cover:

  • The cost of replacement or refund for the affected item(s).

  • Return shipping costs where applicable.

Please email info@teajourneys.com.au with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging (if applicable)

Return Eligibility

Tea Journeys Consumables, Teaware & Third-Party Brands

To be eligible for a return, products must:

  • Be in their original packaging.

  • Be unused and in resalable condition (unless faulty).

Return Timeframes

Within 7 days of delivery

  • Full refund

  • Store credit

  • Exchange

Within 8–14 days of delivery

  • Store credit

  • Exchange only

After 14 days

  • Unfortunately, we are unable to accept returns or exchanges.

Refund Processing

Once your return has been received and approved, refunds are generally processed within 2 weeks.

This timeframe includes:

  • Shipping time back to our warehouse

  • Return inspection and processing

  • Bank processing time

Many refunds are completed sooner.

Warranty

Glassware, Ceramic & Bamboo Teaware

Glass, ceramic and bamboo products are not covered by warranty once they have been used.

If your item arrives faulty or damaged, please notify us within 7 days of delivery.

Unless specifically stated on the product packaging, these products are not dishwasher safe.

Stainless Steel Components

This includes items such as:

  • Tea infuser baskets

  • Strainers

  • Brewing mechanisms

These components are covered by a 12-month warranty against manufacturing defects.

Electrical Products & Other Teaware

Eligible electrical products and applicable teaware are covered by a 12-month warranty for manufacturing faults.

The warranty does not cover damage caused by:

  • Misuse

  • Accidental damage

  • Improper care or handling

  • Normal wear and tear

Consumables & Other Faulty Products

If you believe a product is faulty, please contact us as soon as possible at info@teajourneys.com.au and include:

  • Your order number

  • A description of the fault

  • Clear photographs of the product

Items Damaged During Transit

Although we take great care in packaging your order, items may occasionally be damaged during shipping.

If your parcel arrives damaged, please take the damaged item to your local Australia Post outlet for assessment and to lodge a damage claim.

Once the claim has been lodged, we will arrange a replacement where appropriate.

If you require assistance with this process, please contact us at info@teajourneys.com.au.

Contact Us

If you have any questions about returns, exchanges or warranty claims, please contact our customer service team:

Email: info@teajourneys.com.au